Last Updated: October 29, 2026

At machinaa, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Please review this policy before placing an order.

1. Shipping Destinations

machinaa primarily serves customers in the United States.

We ship to eligible delivery addresses displayed at checkout. Shipping availability may vary depending on the destination and the shipping services available for your order.

Please ensure that your shipping address is complete and accurate before submitting your order.

If we do not ship to your location, the available shipping options will not be displayed at checkout.

2. Order Processing Time

Orders generally require 1–2 business days to process before being handed over to the shipping carrier.

Order processing includes payment verification, order preparation, packaging, and fulfillment.

Business days are Monday through Friday, excluding applicable public holidays.

Please note:

• Order processing time is separate from shipping transit time.

• Orders placed on weekends or public holidays generally begin processing on the next business day.

• Orders may require additional processing time during peak shopping periods, promotional events, or unexpected operational disruptions.

• You will receive a shipping confirmation email when your order has been dispatched and tracking information is available.

The processing time stated above is an estimate. If a delay affects your order, we will provide updates as appropriate.

3. Shipping Time and Estimated Delivery

After your order has been processed and handed over to the shipping carrier, the estimated transit time for standard U.S. domestic shipping is 6–9 business days.

Estimated delivery time consists of both order processing time and transit time.

Under normal circumstances, the estimated total fulfillment and delivery time is approximately 7–11 business days, excluding weekends and applicable public holidays.

These estimates are not guaranteed delivery dates. Actual delivery times may vary depending on your destination, carrier operations, weather conditions, peak-season demand, and other circumstances outside our reasonable control.

The shipping method and estimated delivery information available at checkout will apply to your order.

4. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, selected shipping method, order details, and any applicable promotion.

Unless explicitly stated at checkout, shipping is not free.

If a free-shipping promotion is offered, its eligibility requirements and any minimum purchase amount will be disclosed in the applicable offer terms.

We aim to ensure that shipping charges are clearly presented before payment. Any applicable shipping or handling charges will be disclosed as required by law.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

You can use the tracking number or tracking link to follow your package's progress.

Please allow some time for the carrier's tracking system to update after dispatch. Tracking information may not appear immediately after the shipping confirmation is sent.

If you have not received shipping confirmation within the expected processing period, please contact us at hello@machinaa.shop.

6. Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you need to correct or update your shipping address, email hello@machinaa.shop as soon as possible and include your order number and the corrected address.

We will make reasonable efforts to accommodate address changes before fulfillment. However, we cannot guarantee changes once an order has entered fulfillment or has been handed over to the shipping carrier.

If an order has already shipped, you may need to contact the carrier directly to ask whether a delivery change is available.

machinaa is not responsible for delivery delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer, subject to applicable law.

7. Delayed Shipments

Although we make reasonable efforts to meet our estimated delivery times, shipping delays may occasionally occur.

Possible causes include:

• Carrier delays or service disruptions.

• Severe weather or natural disasters.

• Peak-season shipping volumes.

• Incorrect or incomplete shipping addresses.

• Customs or government processing, where applicable.

• Other circumstances beyond our reasonable control.

If we cannot ship your order within the time promised, or within the time required by applicable law, we will provide the required notice and applicable options for agreeing to a delay or canceling the order for a refund.

If your package appears to be delayed, please check the tracking information first. If you need further assistance, contact us at hello@machinaa.shop.

8. Lost, Missing, or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check your mailbox, porch, building entrance, and other designated delivery locations.

2. Ask household members, neighbors, or building management whether they accepted the package.

3. Allow up to 24 hours, as carriers may occasionally mark a package as delivered shortly before actual delivery.

4. Contact us at hello@machinaa.shop if the package remains missing.

Please provide your order number and tracking information so we can review the situation and, where possible, assist with an investigation through the shipping carrier.

If a package is confirmed lost in transit, we will review the available evidence and work with you to determine an appropriate resolution in accordance with applicable law and our order policies.

We will not automatically deny assistance solely because a package's tracking status indicates delivery.

9. Damaged Packages or Incorrect Items

If your order arrives damaged, incomplete, or contains an incorrect item, please email hello@machinaa.shop as soon as reasonably possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where applicable.

We will review your report and work with you to provide an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

Please retain the original packaging and shipping materials until the issue has been reviewed, if reasonably possible.

10. Incorrect or Undeliverable Addresses and Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect address, an unsuccessful delivery, or failure to collect the package, please contact us at hello@machinaa.shop.

We will review the circumstances and explain the available options.

Additional shipping charges may apply if reshipment is necessary because of an incorrect address supplied by the customer or another customer-related delivery issue, to the extent permitted by applicable law.

If the package cannot be delivered due to an error on our part, we will work with you to arrange an appropriate resolution.

11. Order Cancellations

If you wish to cancel an order, please email hello@machinaa.shop as soon as possible and include your order number.

We will make reasonable efforts to cancel the order before it enters fulfillment or ships, but cancellation cannot be guaranteed once processing has advanced or the package has been dispatched.

If an order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy, subject to applicable law.

If we cannot ship an order within the time promised, we will provide the notices and cancellation or refund options required by applicable law.

12. International Shipping

Our primary market is the United States.

International shipping is available only where a destination and shipping method are explicitly offered at checkout.

For eligible international orders, customers may be responsible for import duties, customs fees, taxes, or other charges imposed by the destination country, where applicable and permitted by law. Any charges collected by us at checkout will be disclosed there.

International delivery times may vary because of customs clearance and local carrier operations.

13. Contact Information and Customer Support Hours

If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the information below.

Store Name: machinaa

Phone: +1 915-929-3130

Email: hello@machinaa.shop

Business Address:

2320 N Haines Ave
Rapid City, SD 57701
United States

Customer Support Hours:

• Monday–Saturday: 9:00 AM–5:00 PM

• Sunday and public holidays: Closed

Customer support hours are based on U.S. Mountain Time (MT). Emails received outside business hours will generally be answered during the next available business hours.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

14. Policy Updates and Applicable Law

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or legal requirements.

The latest version will be published on our website with an updated revision date.

Nothing in this policy is intended to limit or exclude consumer rights or remedies that cannot legally be waived or excluded under applicable law.