Last Updated: October 29, 2026

At machinaa, customer satisfaction matters to us. We want you to feel confident when shopping for men's clothing and underwear. If your purchase isn't right for you, we're here to help.

This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed through our online store.

1. Return Eligibility and Return Window

You may request a return within 30 calendar days of the date your order is delivered.

To qualify for a return, an item must meet the following conditions:

• The item is unused, unwashed, and in its original condition.

• All original tags, labels, and applicable hygiene seals remain attached and intact.

• The item is returned with its original packaging, where reasonably available.

• You provide your order number or other reasonable proof of purchase.

Hygiene Policy for Intimate Apparel: Due to the hygienic nature of underwear and intimate apparel, including briefs, boxers, trunks, and fitted undershirts, these items must be unworn, unwashed, and in their original condition, with applicable hygiene seals intact, to qualify for a return due to a change of mind or fit preference.

Items that have been worn, washed, or used, or whose original hygiene seals have been removed or tampered with, are generally not eligible for change-of-mind returns or size exchanges.

This hygiene restriction does not limit your rights regarding defective, damaged, incorrect, or materially misdescribed products, or any other rights that cannot legally be excluded.

If you are unsure whether your item qualifies, please contact us at hello@machinaa.shop before sending it back.

2. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return due to a change of mind or fit preference:

• Underwear or intimate apparel that has been worn, washed, or used.

• Intimate apparel whose original hygiene seals have been removed or tampered with, where applicable.

• Items damaged after delivery due to misuse, improper handling, or normal wear and tear.

• Items returned after the 30-day return window without prior written approval from our team.

• Items explicitly marked as Final Sale, for change-of-mind returns or fit preferences.

These exclusions do not apply where a return or refund is required by law or where an item arrives defective, damaged, incorrect, or materially different from its description.

3. How to Request a Return

To start a return, please contact us at hello@machinaa.shop.

Please include the following information in your request:

• Your order number.

• The item or items you wish to return.

• The reason for your return.

• Clear photos if your item arrived damaged, defective, or incorrect.

Step 1: Submit Your Request

Email us with the information listed above.

Step 2: Receive Return Authorization

Our customer service team will review your request and provide return authorization, if applicable, along with the appropriate return shipping address and instructions.

Step 3: Ship Your Item

Package the item securely and ship it to the authorized return address provided by our customer service team.

Important: Please do not send returned items to our standard business address unless our customer service team specifically instructs you to do so.

If you have already shipped an item without prior authorization, please contact us at hello@machinaa.shop. Unauthorized returns may take longer to process, and our team will review your request.

Please keep your return tracking number and proof of shipment until your request has been resolved.

4. Return Shipping Costs and Parcel Safety

Change of Mind or Fit Preference: The customer is responsible for the return shipping costs. Original shipping charges are generally non-refundable, except where required by applicable law.

Defective, Damaged, or Incorrect Items: If the issue is confirmed, machinaa will provide an appropriate remedy and cover reasonable return shipping costs when a return is necessary. Where appropriate, we may provide a prepaid return shipping label.

Tracking and Return Shipment: For customer-paid returns, we strongly recommend using a trackable shipping service and keeping proof of shipment. Please retain your tracking information until your return has been resolved.

If a return shipment is lost or damaged in transit, please contact us at hello@machinaa.shop so we can review the available tracking information and determine the appropriate next steps.

We do not charge restocking fees for eligible returns.

5. Exchanges

We accept exchange requests for eligible, unworn, and unwashed items within 30 calendar days of delivery, subject to stock availability.

For hygiene reasons, intimate apparel must meet the eligibility requirements outlined in Section 1.

Please email hello@machinaa.shop with your order number and the replacement size, color, or item requested.

Our customer service team will review your request and explain the available options and any applicable shipping arrangements.

If the requested replacement is out of stock, we will contact you to discuss available options. Where a refund is appropriate, it will be issued to your original payment method unless otherwise agreed or required by applicable law.

6. Refund Processing and Arrival Times

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Refund Processing Time: Approved refunds are generally processed within 1–3 business days after the returned item has been received and inspected.

Refund Arrival Time: After the refund has been processed, it generally takes an additional 3–5 business days for the funds to appear in your account. Actual posting times may vary depending on your bank, credit card issuer, or payment provider.

Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

If your refund has not appeared within 7 business days after we process it, please check with your bank or credit card provider first. If you still need assistance, contact us at hello@machinaa.shop.

For eligible refunds, we will refund the applicable amount paid for the returned merchandise, including applicable taxes and any shipping charges that must be refunded under this policy or applicable law.

Original shipping charges are generally non-refundable for ordinary change-of-mind returns, except where required by law or otherwise stated by us.

7. Damaged, Defective, Incorrect, or Lost Orders

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please email hello@machinaa.shop as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where helpful.

After reviewing the issue, we will work with you to provide an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund.

If a return is necessary for a confirmed issue, we will cover reasonable return shipping costs.

Your rights under applicable consumer protection laws remain unaffected.

Package Marked "Delivered" but Not Received

If the carrier's tracking information indicates that your package was delivered but you have not received it, please:

• Check the surrounding areas, building entrances, and any designated delivery locations.

• Check with family members, household members, or neighbors who may have accepted the package.

• Allow up to 24 hours, as carriers sometimes mark packages as delivered shortly before actual delivery.

• Contact us at hello@machinaa.shop if the package is still missing so we can help review the tracking information and, where possible, initiate an investigation with the carrier.

We will review the available information and work with you to determine the appropriate next steps, subject to applicable law.

8. Order Cancellations and Shipping Delays

Order Cancellations: If you wish to cancel an order, please email hello@machinaa.shop as soon as possible. We will make reasonable efforts to cancel your order before it ships, but cancellation cannot be guaranteed once the order has shipped.

After Shipment: Once an order has shipped, it cannot be canceled as a shipment. However, you may request a return after delivery in accordance with this policy, subject to applicable law.

Shipping Delays: If we cannot ship your order within the promised timeframe, or within the timeframe required by applicable law, we will notify you and provide the applicable options for consenting to a delay or canceling the order for a refund, as required by law.

9. Final Sale and Promotional Items

Items clearly identified as Final Sale before checkout are generally not eligible for returns or exchanges due to a change of mind or fit preference, except where required by applicable law.

Promotional discounts, sale prices, and promotional bundles do not remove your rights regarding defective, damaged, incorrect, or materially misdescribed merchandise.

10. Contact Information and Customer Support

If you have any questions regarding our Return & Refund Policy, please contact us using the information below.

Store Name: machinaa

Phone: +1 915-929-3130

Email: hello@machinaa.shop

Business Address:

2320 N Haines Ave
Rapid City, SD 57701
United States

Return Address: Please email hello@machinaa.shop to obtain the appropriate return shipping address and instructions before shipping any items. Our customer service team will provide the return address after reviewing your request.

Customer Support Hours:

Monday–Saturday: 9:00 AM–5:00 PM

Sunday and public holidays: Closed

Customer support hours are based on U.S. Mountain Time (MT). Emails received outside business hours will generally be answered during the next available business hours.

11. Policy Updates and Consumer Rights

We may update this policy from time to time. The version published at the time of purchase will generally apply to that purchase, subject to applicable law.

Nothing in this policy is intended to waive, limit, or exclude any consumer rights that cannot legally be waived, limited, or excluded.