Welcome to machinaa!

We are committed to providing quality men's clothing and underwear, along with reliable customer support. If you have questions about our products, orders, shipping, returns, refunds, or any other concerns, please contact us using the information below.

Customer Service Contact Information

Store Name: machinaa

Phone: +1 915-929-3130

Email: hello@machinaa.shop

Business Address:

2320 N Haines Ave
Rapid City, SD 57701
United States

Customer Service Hours

• Monday–Saturday: 9:00 AM–5:00 PM

• Sunday and public holidays: Closed

Our customer service hours are based on U.S. Mountain Time (MT).

Emails received outside business hours will generally be answered during the next available business hours.

How We Can Help

You can contact us by email for assistance with:

• Product information, sizing, and availability.

• Order confirmations and order status.

• Shipping information and tracking updates.

• Returns, exchanges, and refunds.

• Damaged, defective, incorrect, or missing orders.

• General questions about our store and policies.

To help us assist you more efficiently, please include your order number when contacting us about an existing order.

For returns or exchanges, please contact us before shipping any items back so we can review your request and provide the appropriate return instructions.

Our Commitment

At machinaa, we value our customers and aim to respond to inquiries in a timely and professional manner. We appreciate your trust in our store and will do our best to help resolve your concerns.

Thank you for shopping with machinaa!